Reimbursement and Return Policy
At AmaELEspañol, we strive to provide a high-quality and flexible learning experience for all our students. Please carefully review our reimbursement and return policy:
1. Free Trial Lesson
Every prospective student is entitled to a free 30-minute trial lesson to experience our teaching style and determine if our services meet their needs. This trial is non-binding and serves as an opportunity to evaluate our program.
2. No Reimbursements or Returns
Once a class or package is purchased, we do not offer reimbursements or returns for any reason. We encourage students to use the free trial to ensure our classes align with their expectations and learning goals.
3. Class Modifications
Students may modify their scheduled class times with the following conditions:
- Changes must be made at least 24 hours before the scheduled class time.
- Any class changes requested within less than 24 hours of the scheduled time will not be accommodated, and the full amount for the class will be charged.
4. Class Placement
Class placement is done in direct consultation with your teacher to ensure the best fit based on your current level and language objectives. This personalized approach allows us to tailor your learning experience to your specific needs.
5. Scheduling and Cancellation Policy
To ensure fairness and flexibility, we kindly ask that you respect your teacher’s time and the agreed-upon schedule. In case of emergencies or unavoidable situations, please inform us as soon as possible.
By enrolling in our courses, you acknowledge and agree to this Reimbursement and Return Policy.
